It mostly happened to iPhone users which recently or accidentally updated their iPhone software via iTunes. Your iPhone displays slide for emergency screen and connect to iTunes logo all the time after software update is done.
It asked you to connect the iPhone to iTunes to start activation. It should not be a problem if you have official SIM card that come along with the iPhone. But, when you connect the iPhone to iTunes with “unofficial” sim card inside, iTunes will say: “The SIM card inserted in this iPhone does not appear to be supported.“.
Why my iPhone only show slide for emergency screen?
You asked to connect the iPhone to iTunes to start activation. But, if iTunes detecs unsupported SIM card inside the iPhone, it will display this message: The SIM card inserted in this iPhone does not appear to be supported.
I hope the explanation is easily understood.
So, how to resolve this problem ?
If you are running 3.1.2 or older iPhone firmware version, you can jailbreak your iPhone using jailbreak tools which supports hacktivation. Example: Jailbreak iPhone 3.1.2 Firmware using blackra1n
If you are running 3.1.3 firmware version or iOS4 (4.0 & 4.0.1) on iPhone, you will need to activate your iPhone using official SIM card (such as AT&T sim card), or you may activate the iPhone without official SIM card (using phonebook card)
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Hi, I have the same screen.
First what I did is I erased iphone, this is to completely restore to factory setthings (which I did for my friend, and it worked) Then came out that it needed a sim card. my iphone was from AT&T (bought the fone in black market) and I do not have that sim card for it. the installation process would require me to have the legit sim card for this to continue.
Any Solution for this one?
I could not even perform a jailbreak..
The solution for your problem is jailbreak.
Why couldn’t you jailbreak your iPhone?
I did all, but failed. Soon after I got this problem, I downloaded new itune with hope to work with my iphone, but still not. Now my itunes does not even recognize my iphone. I can’t even make nor receive call
I updates the nwest update on my jailbroken iphone 3gs and the thing with the sim card not supported and emergency call happened. I tried rejailbreaking again but the reboot takes forveer. PLEASE HELP!!!
Here’s the solution
1) Connect your turned off iPhone/iPod Touch to the computer using the usb cable. When you do this ‘Connect to iTunes’ will show up on the screen.
2) Run Blackra1n. If iTunes opens up, just minimize it without fiddling around. Just wait for your iPhone/iPod Touch to get fully charged and then close iTunes.
3) Congrats you are now out of ‘Stuck on connect to itunes’ misery.
Hey guys, I have a legit AT&T iPhone with the service and everything, i was thinking about jailbreaking it but it wasnt working so i figured i’d just restore it to 3.1.3 fresh so i did and now it’s stuck on this screen. I have an AT&T sim card in it too, when connected to my comp it shows up as iPhone and when i select it the main screen is just white with the word iPhone in the middle. Any ideas??
hey man i have exactly the same problem as you do.. have you fixed it yet? email me if you have man thanks
i accidently updated the new version from itunes 3.1.3(7E18) with baseband 05.12.01 on my 3gs iphone and i try to restore it again from itunes because my iphone was lock and i cannot use anymore. but now i have again another problem is that when i turn on my iphone i saw the usb connected with itunes and there is a lock sign above the itunes. i dont know how to fix it please i need your help. or you can write to me in veshchhetri@yahoo.com.
Hi, 3.1.3(7E18) with baseband 05.12.01 is not unlockable yet.
Got a 16 gig 3G iPhone from a friend who upgraded to the 3GS so she could take videos.
I have an active AT&T sim card and inserted it into the phone. All was working fine until I updated it with iTunes. It wanted to upgrade to the 3.1.3 firmware. I didn’t see any problem with it, so I continuted. Well it froze in the process (stuck at the same point for two hours), so I turned both the phone and the computer off. Obviously that was a mistake because now, when I turn the phone one, I get the display “slide for emergency screen and connect to iTunes logo”. When I connect it to my computer and iTunes, both the computer and the phone beep recognizing the connection. Windows (XP, Vista, & 7) detects the phone but iTunes will not. I thought maybe it was a problem with my iTunes (Win 7 machine), so I uninstalled and reinstalled. Still same problem. It appears on all three machines as Apple iPhone – Digital Camera and I am able to go into the pictures folder but nothing else. I’ve tried cycling the phone by holding the power & home button. It turns off and goes right back to the emergency screen. Thankfully I have my old cell phone to use as a back-up but I really would like to get my iPhone going again. Any suggestions are greatly appreciated.
Try to put into DFU mode and connect to iTunes, let me know if iTunes detecting your iPhone.
hi! Ì borrowed my friends iPhone 16GB, not 3g yestrday! I was using itunes, it was wrkng on T-Mobile until i accidently restored factory settings. When it completed the phone was showinh emergency call and itune n usb connection and on itune software it said it is not recognising sim. I tried jailbrake with no luck.
I need to return this phone back to my friend….i took it to the shops today, they said they cant do it. The software is latest!! Plse plse someone help.
I bet you have 3.1.3 firmware version running on your friend’s iPhone. It’s not yet unlockable.
i think so, im nt sure what vesion? I restord yestrday, then it must be the latest firmware! Im screwed…it was unlockd already? Anyidea when its available, but even 02 sim dnt wrk eithr? Thanks mate.
Hey i am also stuck up with thè same problem i wanted to know this can be resolved when thè software is updated…..?pls help me out if anyone has to say anything abt it….
I think enough has been said about this so I won’t add to it other than I have been nailed with the same problem. After three days of fighting with this I have realized there is nothing I can do but wait and hope someone comes up with a way to unlock the dastardly iTunes mess created by Apple.
My question is, how does one know when this happens. It would be nice if there was some way to be notified if and when a “fix” is available to unlock the 3.1.3 mess iTunes created and I propagated by upgrading my iPhone to 3.1.3 (accidentally, I might add).
Continued:…. sad thing is, I was totally backed up on Cydia but I can’t even access that with the lock-out I am experiencing. So sad!
My iphone 2g is stuck on Emergency call and connect to itunes…
it doesnt matter how long i hold in the power off buttn and the home buttn, the screen just turns black and when i release the home buttn it just get back to the emergency and connect screen again
When i connect to itunes i get the sim card not supported message and i cant shut it of so i cant get it in restore mode
how do we fix this problem>?
Hi, I have the same screen.
First what I did is I updated to 3.1.3, this is to completely restore to factory setthings. Then came out that it needed a sim card. which i had misplaced long time ago. the installation process would require me to have the legit sim card for this to continue.
my jailbreak seems not to work . i am on firmware 3.1.3
any help?
yeah had the same thing happened to me twice after apple couldn’t do anything about it and gave me a new iphone. Only thing you can do is try to jailbreak it which is impossible right now for a 3gs 3.1.3 regardless of what redsnows or blackrain does. All we can do is wait for apple to release the 4.0 OS that might fix this, or a new jailbreak like limera1n that can jailbreak unactivated iphones.
i bought an unlocked 3g iphone on ebay but when I got it it was not actually unlocked…i tried blackrain and nothing changed , my telus simcard was still not recognized…i restored the factory settings and now it only gives me the emergency call screen as it does not support my sim card and i don’t have an at&t sim card…can any one help me?
3GS 3.1.3 No SIM
slide for emergency
No change from the screen
Not restore
help
Read this tutorial: Jailbreak 3.1.3 firmware by using Redsn0w (Windows)
I had the same problem and the computer didnt detect it
i did something that worked 100%….jailbreak your iphone to the same firmware you have it will be fixed instantly
So I dropped my iPhone 3gS today and it’s stuck on the USB connecting to iTunes logo and emergency calls only screen. But when I plug my phone into my iMac it does not recognize it at all. iTunes doesn’t pop up or anything. I just recently did the update a few days ago and since then the phones been acting strange. Unfortunately I can not call ANYONE not even AT&T about this. Please does anyone know what I can do?
I’ve pulled out the sim card for 3 seconds and put it back in.
I’ve turned off the phone and turned it back on.
I’ve pushed the home and top off button for a long time and nothing happened.
THERE HAS TO BE SOMETHING THAT WILL WORK?!
Yes, contact AT&T.
i got an i phone n i neeeded 2 updated it so i did on itunes after it was done it showed me a screen with the itunes logo n usb cord n the emergency slide wat can i do
Damn.. I made it.. after spending a whole day to figure out how to fix the “Slide for Emergency” screen, I finally found this page and got my iphone working..
Thank you so much
Could you please repeat the process how you solved the “slide for emergency” problem.
many thanks
Anybody else who solved the “slide for emergency” problem successfully?
Please help. Many thanks
,y phone 3gs stuck at 3.1.3 bb 5.12.01
bootloader….6.04
everybody is unlocking their phone…how do we? stuck at emergency
Hi, you can get rid that problem by jailbreak firmware 3.1.3 by using redsn0w
i am fucked,, same problem stuck on itunes logo and usb screen after update i can’t even do anything i tried to jailbreak it with redsn0w,
it says i need to reboot for the tethered shit,,
and usually when i jailbreak it with redsn0w i see this harddrive picture on my iphone screen while jailbreaking but all i see is itunes and usb logo which i have it for all time now..
what da hell am i suppose to do?? any idea to come up please let me know..
I was having the same problem. The error message “An unkown error occured (-9812). There was a problem with the itunes store. Please try again later”.
I tried everything I could find online but with little luck. Then I tried updating my root certificates as described below.
Check for updates to Windows, or search Microsoft’s support pages for KB931125. An update may be available, such as Update for Root Certificates [May 2010] (KB931125). Install the latest available update for root certificates from Microsoft.
This solved my problem right away.
Huge problem with unlocked jailbroken iphone:
My iphone 3g, which I bought in France and jailbroke about a year ago using blackra1n in order to unlock it for the US, froze for no apparent reason (and lost all signal) while I was google mapping something. I hard resetted it (holding power and home down), because it was frozen for a solid 30 mins.
When I restarted it, it showed the low battery screen, and when I plugged it into my computer it would show the apple logo and a loading circle thing, but then would flash and go back to the low battery screen.
Seeing no other alternative, I put it in DFU mode, and restored it using a 3.1.3 ipsw that was in my itunes files.
Now the iphone no longer gets stuck at the apple screen, however I am facing bigger issues because the iphone is locked again, and I am unable to do anything. On iTunes I get the ‘sim card inserted in this iPhone does not appear to be supported’ and on my iphone the screen is stuck at the emergency calls only thing.
I am certain there is a way to re-unlock my iphone, but I am running out of ideas…I would really appreciate any help at all on the matter!
[...] your iPhone to Internet and browse by using Safari browser. If you have an iPhone which stuck on Slide for Emergency Screen and Connect to iTunes logo, you will not be able to use [...]
[...] Internet, and browse by using Safari browser on your iPhone . If you have an iPhone which stuck on Slide for Emergency Screen and Connect to iTunes logo, you will not be able to use [...]
my iphone 3g version is 3.1.2 =>update to 4.0.1 and show me this message((sim card not supported …….)) and emergency call how to fix it ?plz help mee
Please help I’m in the same situation: my iphone 3g version is 3.1.2 =>update to 4.0.1 and show me this message((sim card not supported …….)) and emergency call, cant use the phone, please help us, someone??
ericka, we had the same problem, mine is 3g and from 3.1.2 i updated to 4.0.1, but when i downgrade it back to 3.1.2 i get stuck on emergency dial.. i try to restore but it has error 1015.. i want to JB it.. but blackrain doesnt work on my win xp sp3 32 bit.. and i get stuck on “wait for reboot” when using red snow.. now i dunno what to do..
[...] card will be very useful to fix iPhone which stuck on “Slide for Emergency” and “Connect to iTunes” screen and/or fix The SIM card inserted in this iPhone does not appear to be supported on [...]
i was waiting for 1 hr for reboot and nothing happend, anybody knows, please help..
[...] tool for iPhone firmware 3.1.2 and it supports hacktivation, which is mean that you can fix iPhone stuck on “Slide for Emergency” and “Connect to iTunes” screen and Fix iTunes: The SIM card inserted in this iPhone does not appear to be [...]
Hi, i update my iphone 3gs 32gb 3.1 to a 4.0 os and now appear a message “Emergency call” and the “invalid SIM card etc…”what can i do?
hey, i have the same problem. did you fix it? can you help me?
[...] my iPhone 4 using JailbreakMe. This “Emergency screen” is different with previous Emergency Call and connect to iTunes [...]
i have the same problem i tryed jail breking it but it still dosnt work pleas help or reply it keeps saying no sim card
What the fuckkk.
So my 16gb 3GS is stuck on this damn screen now too. It was acting fucked, and somehow managed to upgrade itself via iTunes to the 4.0.2 software, thus locking my unlocked phone back to its original carrier (Which is Rogers. I am on Bell. I am Canadian).
So I am assuming it is restored to factory settings, locked to Rogers, and the jailbreak is no longer. When I plug it in, it tells me my SIM card isn’t valid (which yeah, it’s a Bell SIM and the phone is now locked to Rogers).
What the shit do I do? I can’t even jailbreak a 4.0.2 phone and not like the screen changes anyway, so I can’t even try.
What the FUCK.
Yeah, unfortunately iOS 4.0.2 is not jailbreakable yet.
my 3gs iphone is at ios 4.0 firmware a just updated from 3.1.3 i dont have the official sim card and it is stuck at the emergancy call logo pleeeeeeeeeeeeeeeease tell me what to do
Activate iPhone without official SIM card
Hi Guys..
I have been stuck in restore for 3 weeks and finally found a program to kick it out of it and now it’s on the emergency call only connect to itunes but itunes says no sim.. I haven’t got the original sim because i ended contract. It’s never had a jailbreak and it just says iphone 3g 16gb and I think it’s on 3.1.. Someone has said they can fix it for £45 should I do that as I have no idea : ( Oh and the new sim is same carrier but payg
You can read some guides about iPhone Jailbreak